FAQs

Getting to know Video Husky

8 articles in this Topic

• How do I sign up for Video Husky?
• What do you mean by "unlimited video editing"?
• What time zone do you work in?
• What editing applications do you use?
• What does my 14-day money-back guarantee entail?
• Do you do wedding videos?
• Do you guys do animation?

See all articles in Getting to know Video Husky →

Using Wrike

4 articles in this Topic

• Wrike Tutorial
• How do I submit a video request?
• Reduce Wrike Email Updates
• Can I invite other users in my Wrike account to leave feedback on my videos and submit requests for me?

Your Account

6 articles in this Topic

• Where can I see my account and subscription details? 
• How can I get a receipt of my purchase?
• How do I cancel my subscription?
• I'll be away temporarily. Can I pause my subscription?
• Can I still claim the 14-day money-back guarantee if I went over the date?
• How long does it take to get a refund?

Account add-ons

8 articles in this Topic

• What are add-ons?
• I want to include some add-ons to my account. How can I do that?
• What is the 60-minute limit add-on?
• What is the stock add-on?
• What is the subtitle add-on?
• What is the thumbnail add-on?
• Can my add-ons be shared if I own multiple subscriptions?

See all articles in Account add-ons →

Video management

7 articles in this Topic

• How do I make sure that my video requests are being monitored and managed properly?
• What's the best way to deliver footage to you?
• If I submit 100 video requests, can you get them all done in 1-2 business days?
• How can I get more videos done simultaneously? 
• Will I have a dedicated video editor or does the editor change from time to time?
• Can I request a change of video editor?
• I have an urgent concern regarding my project but it's outside your company's work hours, can I still leave a message and get a response?

Best Practices

5 articles in this Topic

• How can I make my video outline as thorough as possible?
• Sample Request: Interview/Testimonial
• Sample Request: Product Review/Unboxing
• Sample Request: Real Estate
• Sample Request: Vlogs